FriendsZone Chat City

1. Privacy Policy

This Privacy Policy explains how FriendsZone Chat City (“FriendsZone,” “we,” “us,” or “our”) handles information when you use the website and its chat features. Please read it before creating an account or using the service.

1.1 Information we may collect

• Account information: information used to register and sign in, such as your email address and authentication details handled by Firebase Authentication. We do not ask you to share your password with other users.
• Profile information: information you choose or provide for your profile, such as your name, username, profile picture, and other profile fields made available in the service.
• Messages and content: text messages, replies, reactions, images, voice recordings, files, group messages, and content posted in the public Live Room, depending on the features you use.
• Friend and group information: friend requests, friend connections, group membership, group names, and related actions.
• Presence and activity information: online status, last-seen timestamps, unread-message information, and other status data needed to provide chat and notification features.
• Points and ranks: if the points/rank feature is enabled, the service may store points, rank or level information, and activity used to calculate them. Confirm the final scoring rules before launch.
• Technical information: information processed by the hosting platform, Firebase, your browser, or other providers to operate, secure, troubleshoot, and deliver the service. The exact logs collected depend on those providers and settings.

1.2 How we use information

We use information as needed to create and manage accounts; show profiles; deliver private chats, groups, and Live Room posts; manage friend requests; display online status and unread counts; support notifications; maintain points and ranks if enabled; enforce community rules; prevent abuse; troubleshoot problems; and maintain the security and reliability of FriendsZone.

1.3 Public and private content

Content you post in the public Live Room may be visible to other people using that room. Group messages may be visible to group members. Private-chat messages are intended for the participants in that chat, but no online service can guarantee that recipients will not copy, screenshot, save, or share content. Think carefully before sending personal or sensitive information.

Your profile details and online/last-seen status may be visible to other users according to the current website design and settings. [OWNER: CONFIRM WHICH PROFILE FIELDS, ONLINE STATUS, AND LAST-SEEN DETAILS ARE VISIBLE, AND WHETHER USERS CAN HIDE THEM.]

1.4 Firebase and other service providers

FriendsZone uses Firebase services, including Firebase Authentication and Cloud Firestore, to support sign-in and store application data. Depending on the features deployed and enabled, the website may also use Firebase Cloud Messaging for notifications and hosting or deployment providers to deliver the website.

The website has also been developed with external services for image/file hosting and AI responses. These may include FilePost and an AI provider configured by the owner (for example, OpenAI or Groq). [OWNER: VERIFY WHICH PROVIDERS ARE CURRENTLY ACTIVE, WHAT DATA IS SENT TO EACH, AND LINK TO THEIR CURRENT PRIVACY POLICIES.] When you upload content or use an AI feature, relevant content or technical data may be processed by that provider to fulfil the request, subject to its service terms and privacy practices.

These providers process information under their own terms and privacy policies. We do not claim that every provider listed above is currently active; confirm the live configuration before publishing this policy.

1.5 Notifications

If browser notifications are available and you grant permission, the website may use a notification service to deliver notifications. You can manage or revoke notification permission through your browser or device settings. [OWNER: CONFIRM WHETHER PUSH NOTIFICATIONS ARE CURRENTLY ENABLED IN PRODUCTION AND WHAT EVENTS TRIGGER THEM.]

1.6 Cookies, local storage, and similar technologies

The website or its providers may use browser storage, cookies, service workers, or similar technologies to maintain sign-in sessions, support app functionality, improve reliability, or deliver notifications. [OWNER: CHECK THE LIVE SITE AND PROVIDER SETTINGS, THEN DESCRIBE THE ACTUAL COOKIES/STORAGE USED AND WHETHER ANALYTICS OR ADVERTISING TECHNOLOGIES ARE ENABLED.]

1.7 Sharing and disclosure

We do not promise that all information remains confidential: information is shared with other users when you post or send it through the service, and with service providers when needed to operate features. We may also disclose information when reasonably necessary to respond to lawful requests, protect users, investigate abuse, enforce our rules, or protect the service and its rights. [OWNER: CONFIRM WHETHER ANY ANALYTICS, ADVERTISING, OR OTHER THIRD-PARTY DATA SHARING IS ENABLED.]

1.8 Retention and deletion

We retain information for as long as needed to provide the service, meet legitimate operational needs, enforce our rules, resolve disputes, or comply with applicable law. The exact retention period may vary by data type and provider.

[OWNER: ADD THE ACTUAL ACCOUNT-DELETION PROCESS. State whether users can delete accounts themselves, what happens to messages and group posts after deletion, what backups/provider records may remain, and the expected deletion timeframe.] Until this is confirmed, do not assume that deleting an account automatically deletes every message, uploaded file, notification token, backup, or record held by a provider.

1.9 Security

We use third-party infrastructure and technical measures intended to support the service, but no website, transmission, or storage system can be guaranteed completely secure. Keep your sign-in credentials private and tell us if you suspect unauthorised access.

1.10 Children and age requirements

[OWNER: CHOOSE AND INSERT THE MINIMUM AGE FOR USING FRIENDSZONE, AND THE PROCESS FOR HANDLING ACCOUNTS THAT DO NOT MEET IT.] Users must not misrepresent their age. If you believe a child has provided personal information in breach of the age rule, contact us using the contact details below.

1.11 Your choices and rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing. You can also avoid posting optional profile information and manage browser notification permissions. To make a privacy request, contact us using the details in section 1.13.

[OWNER: CONFIRM THE PROCESS AND RESPONSE TIME FOR ACCESS, CORRECTION, DELETION, AND COMPLAINT REQUESTS.]

1.12 Changes to this policy

We may update this Privacy Policy as the website, features, providers, or legal requirements change. We will update the effective date above. Where required, we will provide additional notice or seek consent for material changes.

1.13 Contact us

For privacy questions or requests, contact:

• Website/service owner: [INSERT OWNER OR BUSINESS NAME]
• Email: [INSERT A WORKING PRIVACY/CONTACT EMAIL — DO NOT INVENT ONE]
• Location or postal address, if applicable: [INSERT BUSINESS CONTACT ADDRESS OR STATE “NOT PROVIDED” AFTER REVIEW]

2. Terms & Conditions

These Terms & Conditions govern your use of FriendsZone Chat City. By creating an account or using the service, you agree to these terms. If you do not agree, do not use the service.

2.1 Eligibility and accounts

You must meet the minimum age requirement set by FriendsZone and applicable law. [OWNER: INSERT THE SAME MINIMUM AGE AS THE PRIVACY POLICY.] Provide accurate registration information, keep your account credentials secure, and notify us if you believe someone has accessed your account without permission. You are responsible for activity carried out through your account, except where applicable law provides otherwise.

2.2 Profiles and usernames

Do not impersonate another person, use a username or image to mislead or harass others, or upload content that violates another person's rights. We may ask you to change a profile or username that violates these terms.

2.3 Friends, private chats, and groups

FriendsZone may let users send or accept friend requests, communicate through private chats, and create or join groups. You must respect other users' boundaries and group rules. Group administrators may have tools to manage membership or group details. Do not assume a private message is legally privileged or impossible for its recipient to copy or share.

2.4 Public Live Room

Messages and content posted in the public Live Room may be visible to other users. Live Room features may include text, replies, reactions, images, voice recordings, announcements, pinned messages, and moderation controls, depending on the current version. Do not publish information you do not want other users to see.

2.5 Acceptable use

You agree not to:

• harass, threaten, bully, stalk, or target people with abusive conduct;
• post unlawful, fraudulent, exploitative, hateful, or seriously harmful content;
• share another person's private information, images, or recordings without appropriate permission or lawful basis;
• spam, scam, phish, distribute malware, or manipulate points/ranks or other features;
• impersonate a person or organisation, or misrepresent your identity;
• attempt to bypass security, access accounts or data without permission, interfere with the service, or exploit bugs;
• infringe copyrights, trademarks, privacy rights, or other rights; or
• use FriendsZone for illegal activity or to encourage others to commit it.

2.6 Content you submit

You remain responsible for the content you submit and must have the rights and permissions needed to share it. To operate FriendsZone, you grant us a limited, non-exclusive permission to host, store, reproduce, transmit, and display your content as needed to provide the features you choose (for example, showing a message to its recipients or showing a Live Room post to room users). This permission is not a transfer of ownership and ends when the content is deleted from active service systems, subject to technical processing, backups, recipient copies, and legal retention.

Do not upload content that violates these terms or the law. [OWNER: CONFIRM WHETHER YOU WANT A SEPARATE COPYRIGHT/CONTENT-REMOVAL REQUEST PROCESS AND INSERT CONTACT DETAILS.]

2.7 Points and ranks

If points and ranks are available, they are engagement features within FriendsZone and are not money, cryptocurrency, stored value, or a guaranteed reward unless the owner publishes separate written terms expressly saying otherwise. Points, rank thresholds, and scoring rules may change to address abuse or improve the service. [OWNER: CONFIRM WHETHER THE “3 POINTS PER MESSAGE” RULE IS ACTIVE, whether limits apply, and whether any rank has real-money value or can be exchanged for rewards.] Users must not spam messages or use automated methods to inflate points. We may correct points gained through abuse or technical errors.

2.8 AI features

If an AI chat feature is available, its responses are generated automatically and may be inaccurate, incomplete, or unsuitable. Do not rely on AI responses as professional medical, legal, financial, or emergency advice. Avoid sending passwords, financial account details, or other sensitive information to an AI feature. AI prompts and relevant context may be processed by the configured AI provider. [OWNER: CONFIRM WHICH AI PROVIDER IS ACTIVE AND WHETHER PROMPTS/RESPONSES ARE LOGGED OR RETAINED.]

2.9 Moderation and enforcement

To protect the community, FriendsZone may review reported content and use available moderation tools, which may include removing content, muting or banning accounts from a room, restricting access, suspending accounts, or terminating accounts for violations. We may act where reasonably necessary to protect users, comply with law, or maintain the service. We will consider the circumstances, but we cannot guarantee advance notice in every case. [OWNER: ADD A REPORTING/APPEALS PROCESS AND CONTACT ADDRESS IF YOU WILL OFFER ONE.]

2.10 Availability and changes

We may change, suspend, or discontinue features for maintenance, safety, technical, or business reasons. We do not guarantee uninterrupted availability, message delivery, or permanent preservation of content. You should keep copies of content that you need to retain.

2.11 Third-party services and links

Some functions depend on third-party services, including authentication, database, hosting, notification, file/image hosting, or AI providers. Those providers may have their own terms and privacy policies. We are not responsible for third-party services to the extent permitted by applicable law.

2.12 Disclaimers and limitation of liability

To the extent permitted by applicable law, FriendsZone is provided on an “as available” basis without a guarantee that it will be error-free, uninterrupted, or suitable for every purpose. To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the service, loss of content, user conduct, or third-party service failures. Nothing in these terms excludes liability that cannot legally be excluded or limits rights that applicable law does not allow us to limit.

2.13 Suspension and termination

You may stop using FriendsZone at any time. [OWNER: INSERT THE CONFIRMED ACCOUNT-DELETION METHOD OR LINK.] We may suspend or terminate access for serious or repeated violations, security risks, unlawful activity, or other reasonable service-protection needs. Sections that by their nature should continue after termination may continue, including provisions about content responsibility, disclaimers, and disputes.

2.14 Applicable law and disputes

[OWNER: CONFIRM THE LEGAL OPERATOR AND INSERT THE GOVERNING LAW/JURISDICTION AFTER GETTING APPROPRIATE LEGAL ADVICE. Uganda may be relevant if the service is operated from Uganda, but do not insert this without confirmation.] Nothing in this section removes any mandatory consumer or privacy rights that apply to you.

2.15 Updates to these terms

We may update these terms as the service changes. We will update the effective date at the top. Continued use after updated terms take effect means you accept them to the extent allowed by applicable law; where consent is legally required, we will request it.

2.16 Contact

Questions about these terms: [INSERT A WORKING CONTACT EMAIL OR SUPPORT METHOD].

3. Owner checklist — complete before publishing

Remove this checklist from the public version once you have completed it, and replace every highlighted placeholder above with a confirmed answer.

1. Effective date: choose the date these documents take effect.
2. Contact details: add a working email or support method and the correct operator name.
3. Age limit: choose a minimum age and apply it consistently in both documents.
4. Account deletion: confirm how users request deletion and what happens to messages, group posts, uploaded files, backups, and provider-held records.
5. Third-party providers: check the production configuration and list only services actually used, including file/image hosting and the AI provider. Link to current provider privacy policies.
6. Cookies/storage/analytics/ads: verify the actual production behaviour. Do not claim that tracking or advertising is absent unless confirmed.
7. Visibility: confirm which profile fields, online status, last-seen data, Live Room posts, and group information other users can see.
8. Notifications: confirm whether push notifications are active and what data/events they use.
9. Points and rewards: confirm whether 3 points per message is live, how spam is handled, and whether points/ranks have any monetary value or rewards.
10. Legal review: confirm the governing law and consider a qualified legal review, especially before monetisation, advertising, or Play Store publication.

This draft describes features known to be part of the FriendsZone Chat City project, but production code, Firebase settings, provider contracts, and actual retention practices must be checked by the owner. The documents should match the real service, not just intended features.